TERMS AND CONDITIONS FOR THIS CRUISE
Paul Gauguin Cruises Terms and Conditions
Airport Check-In
It is highly recommended that all Guests check in at least two (2) hours prior to departure for domestic flights and three (3) hours prior to departure for international flights.
Air Transportation
Air transportation is based on Economy/Coach or similar class of service on scheduled or charter services of IATA, U.S. or international air carriers. Designated air departure or return cities are at the discretion of PGC and are subject to change without notice. PGC reserves the right to choose the air carrier, routing and scheduling to and from each city and the right to substitute charter flights for scheduled air and vice versa. Service is subject to availability during holiday periods. All airfares quoted are subject to change without notice. Airfare is not guaranteed until full payment for the cruise/air package has been received and documents/airline tickets have been issued. Airline tickets issued by PGC may be restricted as a result of the type of airfare arranged. As a result, you may find that your ticket may not be reissued or exchanged for another air carrier or routing. Cancellation or rebooking charges may be assessed by the airline for any changes made to the ticket. These charges are the sole responsibility of the Guest. Advance seat selection is subject to the policy of the participating air carrier and may not be available. The service and responsibility of the air carrier used in conjunction with any PGC cruise program is subject to and limited by the “Contract of Carriage” as specified by the air carrier for each ticket issued.
Baggage
The amount of personal baggage allowed on our vessels is not limited, but airlines do have limitations. Airlines have become very strict about the size and weight of checked and carry-on luggage. Guests are strongly encouraged to contact the airline(s) directly regarding the specific policies that apply to your flight itinerary. Guests are solely responsible for any excess baggage fees charged by the airline at the time of check-in. PGC is not responsible for damaged, misplaced or lost baggage or other personal property of the Guests. Baggage for hotel programs: please note that domestic Air Tahiti flights have a strict baggage limit of 20 kg (44 lbs) per person. Excess baggage may be carried for a fee and paid directly to the airline.
Cancellations and Refunds
Deposited reservation cancelled more than 120 days prior to initial vacation date will be Administrative Fee of US$100 per person; Cruise cancellation requests received within 120 days of the initial sailing date will be subject to the following charges:
120-91 days prior to initial vacation date 10% of fare per person
90-61 days prior to initial vacation date 20% of fare per person
60-31 days prior to initial vacation date 50% of fare per person
30-0 days prior to initial vacation date or non-appearance at the time of sailing 100% of fare per person
Children
Any child under the age of 18 must be accompanied by an adult over the age of 21. If the adult accompanying this child is not a parent, a “Parental Consent Guardianship Form” must be signed by parent or legal guardian and received by PGC prior to sailing.
PGC is unable to accommodate children under one year of age and reserves the right to restrict the number of those under three years of age. Babysitting services cannot be arranged in advance nor are guaranteed. Parents must be diligent to guard their children while on or near the balconies. The ships are not equipped to provide pre-natal, post-natal or pediatric services.
Cruise Documents
Cruise documents and airline tickets will be sent to Guests after receipt of final payment and required Guest information, approximately 25 days prior to departure.
Cruise Fares:
Singles, Triples and Children
The cruise fares shown are in U.S. dollars and are per person, double occupancy. PGC reserves the right to limit the number of single occupancy cabins on any sailing. Single fare for categories OS, GS, A, B, C and D is 100% of listed cruise fare. Children 11 and under as triples pay 50% of the minimum category fare. Adults and children 12 and above as triples in categories B - F pay 50% of the minimum category fare, while those booked in categories OS-A pay the minimum cruise fare.
The fare paid by the Guest covers all normal shipboard services, meals, gratuities, accommodations and facilities. It does not cover airfare (unless otherwise specified), shore excursions, sightseeing or meals ashore, port charges, NAFTA or airline taxes, air and cruise ship fuel surcharges, airline ticket fees, premium liquor, wines, laundry or valet services or any other items or services of a personal nature unless otherwise specified. Air taxes and air and cruise ship fuel surcharges are estimated by PGC at the time of sale based on taxes and fuel surcharges levied by air carriers traveling to your destination and fuel/oil prices in the world at that time. The amount herein may vary. The cruise ship fuel surcharge is additional revenue to PGC. PGC makes every effort to adhere to the specifics shown in this or any publication. However, circumstances may necessitate variations. Pre-registered rooms for early check-in, flight schedules, hotels and transfer prices are based on exchange rates and available contracts at the time of printing.
The company reserves the right to change these prices for exchange rate and other fluctuations at its discretion. All cruise and air fares listed are in effect at the time of printing. Cruise fare is guaranteed when the payment of deposit is received; the only exception is an event causing significant change in company operating costs, such as a major change in world conditions, a sharp increase in fuel, oil prices or other circumstances beyond the control of PGC. All information contained herein is subject to change.
Currency
PGC requires that all payments made to the company shall be in U.S. dollars, the official currency aboard ship. At the time of embarkation, we request a confidential registration of an accepted credit card. The night prior to your final disembarkation from the ship, a detailed statement of your shipboard charges for onboard services and products will be delivered to your suite. All such charges must be paid in full by cash, traveler's check or accepted credit card (Visa, MasterCard and American Express). When in major ports of call, local bank representatives may be on board to convert U.S. dollars to local currency for your convenience. In certain ports of call, due to local regulations, the ship purser's office will not be able to exchange foreign currency for U.S. dollars.
Deposit and Payment
A deposit of 20% of the passage fare is required within 72 hours of reservation to confirm a booking. Final payment must be received ninety (90) days prior to departure of the vessel or scheduled air tour departure when included. Final payment must be received within 48 hours for bookings made within 30 days of departure. Payments cannot be transferred to alternative bookings within 120 days of sailing. Payment may be made by personal check, American Express, Visa or MasterCard.
Dress Code for Evenings
Evenings on board are elegant, yet they are not formal. “Country Club Casual” or resort wear is appropriate for all evenings. For gentlemen, this means slacks and a button-down shirt, for example. No ties are required at any time, although gentlemen may wish to bring one blazer to wear on the evening of the Captain's Welcome Reception. For ladies, pantsuits or informal cocktail attire are recommended. Please note that jeans, shorts and tee-shirts are not appropriate for evening wear on board.
Embarkation/Disembarkation
Please refer to your cruise ticket for confirmation of embarkation time. All Guests disembarking should plan on vacating their stateroom shortly after arrival time.
Flight Confirmations
PGC confirms preliminary flight schedules 60 days prior to departure. Final schedules will be included with your cruise documentation. Because airlines occasionally change flight schedules, we recommend you reconfirm your flight numbers and times 72 hours before departure. For airline seat assignments, special meal requests and the addition of frequent flyer numbers to records.
Gratuities
All shipboard gratuities for onboard staff are included in your cruise fare.
Guest Protection Program
We want to ensure that your PGC vacation is not only exceptional, but also worry-free. That's why we make the Guest Protection Program ProgramPro available to our Guests. It is the easy and affordable way to protect your vacation investment should you need to cancel your trip and to protect yourself against unexpected occurrences and expenses while travelling. It allows you peace of mind while you travel with us.
Health and Medical Matters
Each Guest represents and warrants that he or she is physically and otherwise fit to travel on the voyage. PGC will not accept reservations for Guests who will be past the 6th month of pregnancy by the end of their cruise. Any physical disability that may require attention or treatment must be reported to PGC at the time of booking. Guests confined to wheelchairs must notify PGC at the time of booking and should be aware that the Marina is not accessible via elevator. Most ports on the cruise require tenders to go ashore and may preclude a wheelchair Guest from leaving the vessel. This decision must be made by the ship's Captain and is binding. PGC highly recommends that wheelchair Guests travel with someone who is able to assist them. Shipboard medical services and facilities, including doctor, nurse and medications, are available to all guests at a reasonable charge.
Itinerary
Guests acknowledge that the scheduled itinerary is subject to delay, modification, or port-of-call cancellation due to weather and other causes beyond the control of PGC. If necessary, at the sole discretion of PGC, PGC may substitute ports of call or make itinerary changes. Further, reservations are subject to change in the event of a full ship charter. In the event of a charter of the vessel or stoppage of labor for whatever cause or for any other reason beyond its control, PGC may cancel or postpone any scheduled sailing and shall not be liable for any loss to Guests by reason of such cancellation or postponement.
Medical Facilities
The Medical Center is designed to provide medical care for certain temporary illnesses and accidents. These facilities are not intended or capable of providing ongoing treatment of pre-existing medical conditions. Any such special requirement or need for health services aboard ship must be cleared in writing with PGC before booking(s) will be accepted. The ship's licensed and registered doctor and nurse are on 24-hour call for professional and emergency services, which are available at customary charges. For Guests requiring oxygen equipment, an oxygen concentrator is the only form of oxygen equipment allowed aboard ship and must be provided by the Guest. PGC wheelchairs on board are for emergency purposes only.
Non-Smoking Policies
While we will always give smokers a warm welcome on our ships, we also recognize the need to restrict where smoking is permitted so as not to cause discomfort to, or provide a health or safety hazard for, the majority of our guests who do not smoke. Although smoking is prohibited in all suites, staterooms and private balconies, there are multiple areas on each vessel where smoking is permitted.
Optional Hotel Stays and Land Programs
PGC offers its Guests the option to purchase hotel stays or land programs. You may extend your stay in your port of embarkation or disembarkation or opt for an exclusive package in some of the most prestigious hotels in the world. The prices include room, tax, service charges, full breakfast, porterage, local hospitality service and transfers as applicable. Please note these rates do not include, early check-in or late check-out, unless otherwise indicated. One night, or additional nights accommodations may be purchased to ensure early check-in for Guests arriving on early flights. Late check-out may be arranged and paid directly to the hotel on a space availability basis. PGC reserves the right to substitute hotels.
Land programs are subject to cancellation if a minimum number of participants is not reached. In this case, guests will have the option of purchasing the program on a private basis for an additional cost. If the program is cancelled by PGC, Guests who have booked their air through the PGC Air Program, and do not choose to accept the new offer, will have their flight changed to PGC air between their gateway city and the ship without incurring a change fee. For Guests booking their own air in conjunction with a land program, refundable tickets are highly recommended as PGC cannot be held responsible for any travel costs incurred if a land program, tour or private arrangement made through PGC is cancelled due to participation minimums not being met.
Baggage allowance varies on flights in conjunction with optional land programs and overland shore excursions. Guests should verify weight limits as excess baggage charges are the responsibility of each Guest.
The itinerary for land programs listed in the brochure is based on current flight itineraries and other service suppliers expected to be operating for this program at the time of publication. Changes to flight availability, itinerary and program are subject to change without previous notice. Change in programs itinerary or content, or cancellation by PGC of any of these programs does not constitute grounds for your cancellation of the voyage.
Cancellation penalties apply on land/hotel programs cancelled within 60 days of departure. Guests participating in the PGC Air Program and not deviating will receive airport transfers to/from the pier or hotel. For Guests with independent flight arrangements, a private car transfer from the airport to the pier can be purchased in advance and flight information must be advised to PGC reservations at least 30 days prior to departure. It is the Guest's responsibility to keep PGC Reservations updated with any changes in flight information. Failure to present correct information will result in loss of transfer and 100% penalty. We regret that motorcoach transfers cannot be booked pre-cruise for Guests with independent flight arrangements. All post-cruise transfers can only be booked on board at the Travel Desk.
Published programs cannot be deviated. Guests wishing to deviate may set up a similar private program through the Travel Concierge Desk.
Weather conditions are unpredictable. While PGC and its appointed ground operators will do all they can to assist with alternative arrangements, we cannot be held responsible for any costs incurred if a land program, tour or private arrangement made through PGC is disrupted due to adverse weather conditions. The Guest Protection Program provides coverage for excessive delays, if due to inclement weather, strikes or equipment failure of a common air carrier. To obtain this coverage, the premium must be paid if full at the time your final payment is made.
Rates are quoted in U.S. dollars on the current rate of exchange and tariff as of the time of publication. PGC reserves the right to increase hotel and tour program prices to cover increased costs, tariffs and taxes and to reflect fluctuations in foreign exchange markets. Published prices and inclusions are subject to change without notice.
Payments
All payments by Guests to PGC or its service providers must be made in U.S. currency, and must be paid before final disembarkation.
Pets
PGC cannot accommodate pets on any sailing.
Required Documents
Guests must assume personal responsibility for required documents. Citizens of the United States, Canada and countries in the European Community do not currently require an entry visa for Tahiti, but a valid passport (valid for at least six months after the date of return) with a return air ticket are necessary.
Note: Guests of other nationalities should verify with relevant authorities or a visa service to determine if any visas or health certificates are required.
Reservation Changes
Name substitutions are not allowed at any time. After final documentation has been issued, corrections to cruise tickets &/or hotel reservations may be made for a $100 per person fee. Changes on airline tickets are subject to airline approval. In some instances, name corrections may result in the loss of original air reservations and a minimum $150 change fee per person. Alternate air carriers may then be substituted at PGC's discretion.
Shore Excursions and Pre-bookable Adventures Ashore
Shore excursions are available for purchase on board the vessel or can be pre-requested online or via fax. Advance information will be sent with final documentation where applicable. PGC reserves the right to withdraw any program if minimum participation requirements are not met. Cruise cancellation penalties remain in effect as terms and conditions outlined in the cruise brochure. Cancellation by PGC of any program does not constitute grounds for your cancellation of the voyage. Operation of shore excursions and pre-bookable adventures ashore is subject to local weather conditions, flight schedule changes and other local conditions which may be unforeseen and/or out of the control of PGC.
The tour program price includes planning, handling and operational charges. Prices are quoted in U.S. Dollars and are based on the current rate of exchange and tariff at the time of publication. PGC reserves the right to increase tour prices to cover increased costs, tariffs and taxes and to reflect fluctuations in foreign exchange markets. Published prices and inclusions are subject to change without notice.
Shore programs do operate in wet weather, but within safety guidelines. Should the weather conditions be outside these guidelines, the program will be canceled by the tour operator and a refund or credit will be processed at the end of your cruise. The program is Non Refundable for voluntary refusal to participate in a program, due to inclement weather when the program is still operational.
Transfers
All Guests purchasing PGC air program will be provided with transfer service between airport and pier on day of embarkation/disembarkation. Upon arrival, our local representative will meet you outside the Customs area. If you have a pre-cruise hotel package, after clearing your baggage you will be transferred to the hotel, ferry or domestic airport. Otherwise you will be transferred directly to the ship. Guests are requested to study carefully the information which accompanies their documentation package, as specific details regarding transfers, luggage, hotels and embarkation in Papeete vary, and are dependent upon air carrier or package.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or the cruise operator's error. In such a case, if you make a reservation enquiry with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website. When making a reservation via this website or over the phone, we ask you to agree to the terms and conditions displayed. Your reservation and cruise holiday will be governed by the terms of the agreement and any other documentation or information provided to you before you depart. Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking. Refunds will not be made for bookings cancelled due to inclement weather. We strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of Victoria and the jurisdiction of the Victorian courts.
Booking information
To reserve a cabin(s), you must complete our reservations enquiry form which is easy to follow and secured with the latest encryption technology. Once we receive your enquiry, we will contact you via phone or email, to advise of availability and confirm the final price is correct. A booking is confirmed when you have been emailed a confirmation notice and at this stage the deposit is processed on your credit card or your bank deposit has been received. Your deposit then becomes subject to the cancellation policy of the cruise line and Cruise Republic. These are stated in the terms and conditions.
When your booking has been confirmed we will send you your cruise booking number for the cruise line. Once you receive your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date without incurring a penalty. If you are booking via phone, please first make sure you have read the terms and conditions. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the customer to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on/via this website you acknowledge that we disclose your information to your selected Cruise Ship company/operator.
Amendments
Once you have paid a deposit against your cruise, any changes made to the booking will incur an amendment fee of $25 plus and applicable fees set you by the cruise line. Please see the Cruise Company's terms and conditions for cancellation and amendment policy.
Cancellations
Once a deposit is made towards your cruise holiday it is deemed that you have accepted our terms and conditions, so are subject to any cancellation fees. Bookings canceled after the deposit is paid, will incur a cancellation fee of $200. Plus any additional cancellation fees set out by the cruise line. Please see the Cruise Company's terms and conditions for cancellation and amendment policy.
Payments
Payments towards your cruise holiday made by credit cards are subject to a transaction fee of 2.5%. Cruise Republic accept Visa and Mastercard Cards only. Payments made by bank deposit do not incur any transaction fees nor do payments made using the BPAY payment system.
Privacy
Privacy of your information is an absolute priority to us. When you book we request whether you are interested in receiving further offers from us. If you decline, we will not email you with such offers. We also always give you the opportunity to unsubscribe and opt out of receiving these emails. We treat your details as confidential and we NEVER disclose your information to third parties other than the supplier who is fulfilling your cruise holiday.
