Did a 7 day cruise on the Pride of America in July 2017 and disappointed with our experience overall. We tried 3 specialty restaurants. The food at the Moderno was fine but was delivered to our table far too fast for us to enjoy it properly. The French Bistro (Jefferson's) food was excellent but
the waitress was rushed and busy with other tables as well as ours and nearly poured our wine into our water glasses. At the Italian restautant La Cucina the food was barely warm and appeared to have been cooked then left a while before delivered to our table. The restaurant wasn't full and the staff didn't appear to be particularly busy. The cabin was small but adequate but most days our beds weren't made up and our cabin attended to until well after lunch, nearly 3pm. Some days I just asked for clean towels and said to leave the cabin. There was a discrepancy with our drinks bill and my husband went to the Customer Service desk 5 times to try to resolve it but we left the ship not knowing if it was finally settled to our satisfaction. The night entertainment was good though one night it was particularly loud and my husband wanted to leave. Most of the staff were reasonably helpful but didn't go out of their way to go the extra mile. I have left similar feedback on the NCL Pride of America site but have not had any response.
This was our second cruise with NCL and we had reasonably high expectations after our first expresence on the Gem. Sadly we were some what disappointed, this ship is on a constant 7 day cycle around the Hawaiian Islands and its overuse without refurbishment means the ship is looking and even feeling
tired. The cabins were adequate but a bit on the small side, on the plus side the cabin attendants were excellent.
The food on board left lots to be desired. Lots of fatty, cheesy and other unhealthy options. Maybe they are catering for the American market but there is a need to offer food which looks good tastes good and is generally good for you. We had a meal in the Italian restaurant as a treat, thinking it must be better if there is a surcharge. Not so, my daughter ordered a lobster linguine which was quite inedible as the fish tasted and smelt off. When we spoke to the maitre de he very quickly and brusquely offered to get another of the same, why he thought we would want more of the same rubbish I don't know. They did not offer a different dish or a refund which was very disappointing. Again on the upside the only other time we tried a meal at the Jefferson restaurant I gave it 5 stars. The crew in general were reasonably helpful without going that bit extra. The itinerary of the ship is very good and means that one can get a good look at the main islands an tourist hotspots. The cost of this cruise is quite expensive compared to what NCL offer in the rest of the world but I guess they pretty much have the monopoly in Hawaii which shows in the pricing.
Overall it seems that NCL are happily milking a good profit from this ship while putting very little back into either crew or ship.