TERMS AND CONDITIONS FOR THIS CRUISE
P&O Cruises UK Europe and World Voyages
Terms and Conditions
Introduction
These are the Terms & Conditions under which you book and travel
on any P&O Cruises product we sell you. You are bound by these
‘Terms & Conditions’, so it is important that you read them carefully.
We/Our/Us means Carnival plc, trading as P&O Cruises and,
where the context permits, includes the Carrier. In selling you
cruises and issuing you tickets, Carnival plc acts as a sales agent
for P&O Cruises.
You are entering into this contract with Carnival plc trading as
P&O Cruises, ARBN 107 998 443.
Certain laws such as the Trade Practices Act 1974 (Cth) and any
applicable state based consumer legislation (from here known
as ‘consumer laws’), are in place for your protection. They are
designed to ensure the services provided by us (and, where
applicable, the Carrier), are provided with due care and skill and are
reasonably fi t for a holiday. These Terms & Conditions do not alter
any protection given to you by consumer laws.
Your agreement with us
When you fi rst make a payment towards your cruise holiday, you
accept P&O's Terms & Conditions on behalf of all passengers in the
booking. Once we have received a payment, an agreement on these
Terms & Conditions becomes effective between all passengers in
the booking, Carnival plc and, where applicable, the Carrier.
Fare types
When you holiday with P&O Cruises you can choose to purchase a
Full Fare or one of our Discounted Fares. Passengers who purchase
a Full Fare enjoy more fl exible payment and cancellation conditions.
Please refer to the Payment and Cancellation sections below.
Payments
Once you have decided on your holiday, we will need a deposit to
secure your booking. It is essential that deposits are received by
us within 3 days from when the booking is made. If payment is
not received within this time, our system will automatically cancel
your booking.
|
|
Fare type
|
World Voyages
|
All other Cruises
|
|
Deposit amount
(from total fare price)
|
All fares
|
10%
|
10%
|
|
Final payment due
(number of days prior to
departure)
|
Discounted
fares
|
90
|
75
|
|
Final payment due
(number of days prior to
departure)
|
Full fares
|
45
|
30
|
Please note, all passengers within a booking must travel on the
same fare type. It is essential that you make fi nal payment by the
due date and in accordance with the fare type you have purchased.
If payment is not received, bookings will be automatically cancelled
and our ‘Cancellation & Refunds’ policy will apply.
If you are making a booking within the ‘fi nal payment due’ period of
your selected cruise, full payment is required at the time of booking.
Travel insurance
We strongly recommend you purchase appropriate
international travel insurance at the time you pay your
deposit. If you do not purchase travel insurance, you will not
be able to claim for any cancellation charges, medical costs,
repatriation and other expenses that may arise if things do
not go according to plan.
Cancellation & Refunds
Although we would love to see you on board, we understand that
plans can change. Should you need to cancel your holiday, we ask
that you notify your Agent or our Customer Service Team at
your earliest convenience. The refund or cancellation charge that will
be payable depends on the amount of notice you give us and the
fare type you have purchased, as follows:
The new policy is effective immediately and applicable to all new bookings made on 5 September 2011 onwards, starting from and including the following voyages.
D203 (9th April 2012), J202 (27th April 2012), R202 (12th April 2012), A207 (30th March 2012), E205 (4th April 2012) , X202 (10th April 2012), N206 (23rd March 2012) .
|
Days prior to departure
|
Cancellation Charge
|
|
>90 days
|
Deposit ^
|
|
89 - 64 days
|
25% ^
|
|
63 - 43 days
|
50% ^
|
|
42 - 15 days
|
75% ^
|
|
<14 days
|
100% ^
|
^ Additional fees charged by airlines will be passed onto the guests.
Changing your cruise holiday
Please note, if you choose to change your booking to a different
cruise, or to a different sector of a World Voyage, it will be
considered as a cancellation of your original booking. In this
instance, our cancellation charges, as per our Cancellation &
Refunds policy, will apply.
Your fare
Your fare is determined by the fare type, the number of passengers
in your stateroom, its location on the ship, the amenities offered,
port charges, government taxes, any airfares including taxes and
fees, any transfers and any hotel accommodation. Child fares,
where applicable, only apply when children occupy the 3rd or
4th bed in a stateroom.
Fare changes
Once booked, your fare is only subject to any increased taxes,
which will be added to the fare or to your on board account.
Sometimes we will release promotional fares. These can be offered
and withdrawn at any time. If you decide to change to one of these
promotional fares, you will need to cancel your existing booking and
our Cancellation & Refunds policy will apply.
Stateroom changes
We reserve the right to change the stateroom allocated to you at
any time at our discretion. In addition, when a booking is made as
a ‘Guarantee’ it will be berthed at our discretion and allocated a
stateroom in the grade booked or higher at a later date.
Fuel supplement
We may elect to impose a fuel supplement at any time, which will
apply to new bookings only. The total price quoted to you at the time of
booking will be inclusive of any applicable fuel supplement.
Booking changes & ticket requests
Once you have made your booking, please check your invoice, ‘Cruise
Personaliser’, or with your Travel Agent to ensure the details are correct.
Should you need to make changes to your booking or request tickets,
the following administration charges will apply:
|
Changes/requests
|
Our charge
|
Additional charges
|
|
Spelling correction
(per person)
|
$0
|
▄
|
|
Replacement passenger *
(per person)
|
$25
|
▄
|
|
Re-issue of ticket
(per request)
|
$25
|
▄
|
* One original passenger from the booking must always remain in the
stateroom. If the cancelling passenger was the only person that qualifi ed
the booking for a promotional fare (eg: past passenger fare), additional
and remaining passengers will no longer be entitled to this promotional
fare. The booking will revert to a different fare and the remaining
passengers will need to pay the difference in cost, if any.
▄ Flights – all changes and requests subject to relevant airline
charges.
Airfares
Our Customer Service Team can assist you in booking fl ights to connect
with your cruise, in this instance, we act only as a booking agent
on behalf of the airline. Bookings are subject to availability and the
following conditions apply:-
• Airfares can only be purchased in conjunction with a cruise and travel
will be on fl ights and airlines nominated by P&O Cruises.
• Airfares are in Australian dollars per person and include: GST (where
applicable), fees, taxes and surcharges.
• Airfares do not include stopover accommodation, transfers or
baggage handling.
• P&O Cruises cannot accept any responsibility where airline schedules
or seat availability requires overnight accommodation before or after
your cruise.
• We make every effort to ensure that fl ight arrangements we make
for you are appropriate, however we cannot accept responsibility
for missed connections between your fl ight and the ship which are
beyond our control.
• Fees, taxes and surcharges can vary by gateway city, routing,
destination and carrier and are subject to change without notice. If
there is an increase to the fees, taxes or surcharges, we can collect
the additional payment prior to your cruise holiday, even if your
booking has already been paid in full.
• Airline rules and conditions may require full non-refundable payment
prior to P&O Cruise’s normal payment conditions.
• Alterations to fl ights after tickets/vouchers have been issued can only
be made through our Customer Service Team and will be subject to
our booking changes & ticket requests policy in conjunction with the
airlines fare rules and conditions.
• If you choose to cancel your air for any reason, our Cancellation &
Refunds policy will apply in conjunction with the airlines fare rules and
conditions.
Pregnancy
We are unable to accept any passengers who will have entered their
24th week or later of pregnancy by the end of the cruise.
Minimum age to travel
To ensure suitable supervision there needs to be at least one passenger
18 years or older in each stateroom. Passengers under the age of
18 years must travel with a parent or guardian over the age of 21 years.
We welcome children 12 months and over to cruise with us, except on
Arcadia and Artemis, which are dedicated to adults over 18 years of age.
We are unable to accommodate infants less than 12 months due to
limited neo-natal facilities on board. Please note, infants aged 6 months
and over are permitted to travel on selected cruises, please enquire at
the time of booking.
Children
Parents/guardians are responsible for children at all times. Children
under the age of 16 years must not be left unaccompanied on the ship
whilst visiting a port of call. Infants aged between 6 months and 2 years
must remain with their parent/guardian at all times.
If a child displays dangerous or disruptive behaviour, the ‘Rights of the
Captain’ will be applied to both parent/guardian and child.
Requirements to travel
Passports, visas and vaccinations are your responsibility.
Without the necessary passport, visas and/or vaccinations local
authorities may deny you boarding, prevent you from going ashore,
issue a fi ne or deny the ship entry into the port.
Passports are required and must be valid for a minimum of 6 months
beyond the date of the cruise return. In addition, travel on our cruises
will not revalidate an Australian re-entry visa.
Illicit items
To ensure a safe and enjoyable holiday for all our passengers, it will be
necessary for our staff and others parties, such as port and government
agencies, to search you and your luggage. You agree to allow such
searches. We can deny boarding or disembark any person in possession
of any weapons or illicit substances.
Alcohol & gambling
We are committed to the responsible service of alcohol. There may be
times when we consider it appropriate to refuse the service of alcohol to
a passenger for any reason.
Any alcohol purchased ashore may be collected at the gangway for safe
keeping and will be returned to you on the last day of your cruise.
Passengers must be 18 years of age or older to purchase and drink
alcohol or gamble on board P&O Cruises ships at all times. Passengers
aged 16 and 17 years may be bought beer, cider or wine to drink with
a meal in the restaurants when accompanied by an adult. Government
issued photo identifi cation may be requested.
Your health
We care about the health and safety of our passengers. To assist,
please advise us at the time of booking if you have any condition that
requires medical attention, medication or special treatment. We may
also ask you to complete a health questionnaire.
If a passenger has a condition that we decide may seriously affect the
enjoyment, health or safety of themselves or any other person on board,
we can refuse or cancel a booking, where necessary. We will give
reasonable consideration when reaching this decision and will advise you
as soon as possible. Provided you have given us all relevant information
about the condition at the time of booking, you will be entitled to a full
refund if we cancel your booking on the basis of this condition.AND CONDITIONS www.pocruises.com
On board Medical Centre
Each ship has a Medical Centre that is staffed by registered doctors
and nurses, who are available during scheduled times to provide
medical care for everyone on board. They are also available 24 hours
a day, 7 days a week for medical emergencies. Our Medical Centre
is only for medical needs arising on board and cannot cater for
treatments that you know you will require while on holiday.
We are not a healthcare provider and may not be held liable for the
sickness, injury or death of any passenger arising from any advice,
treatment, care, services or any omission by medical staff. These
medical providers exercise their own medical judgement and expertise.
On board medical charges
All cruises on our ships are outside the scope of Australian
Medicare, New Zealand Accident Compensation Corporation
(ACC) and private health insurance. Consultations, treatments and
medications are charged at private rates in Pounds Sterling and
must be paid by you and claimed through your travel insurance.
Other service providers
While we specialise in cruising holidays, you may choose to book
other services such as fl ights, accommodation, transfers and shore
excursions. We will assist you in making these arrangements;
however, we act only as a booking agent. The service providers are
solely responsible for the information and service offered and their
conditions will apply. Where we arrange these services for you, we
will assist in addressing any concerns you may have.
Any arrangements made by or for you are your responsibility and
entirely at your own risk.
Ship & itinerary changes
We will do everything we reasonably can to make sure everything
goes according to plan; however, sometimes changes can happen
that may affect your holiday experience. This could include
weather, mechanical diffi culties, civil unrest or any other unforeseen
circumstances.
In addition, we may charter all or part of the ship or remove the ship
from service where this becomes necessary. We may change the
itinerary, ship or cancel the cruise due to operational or commercial
requirements.
We will notify you of these changes as soon as we can. Where we
cancel a cruise or make a signifi cant change to the ports in your
itinerary prior to departure, you will have the choice of:
• The new itinerary;
• An alternative cruise of comparable standard, if available; or
• Cancelling the cruise for a full refund of your fare paid.
If we are required to change the itinerary or cancel the cruise due
to safety, maritime law, severe weather or to protect human life
or health, we are not required to provide any compensation. With
this in mind, please do not make any important arrangements or
meetings based on the proposed itinerary.
Rights of the Captain
If a passenger seriously affects the safety, well-being or enjoyment of
themselves or any other person on board, the Captain has the right
to confi ne, sedate or disembark the passenger. In such cases, we
are not responsible for any expenses including your return home. In
addition, you will not be entitled to any refunds. While the Captain will
always act reasonably in these circumstances, you accept that the
safety, well-being and enjoyment of everyone on board comes fi rst.
Leaving the cruise early
If you are required or choose to leave the cruise for any reason, we
are not responsible for any expenses, including your return home.
This also applies if you do not return to the ship after a port visit in
time for sailing. If we assist you with any costs, you will need to repay
us on your return. In addition, you will not be entitled to any refunds.
Legal matters
In the unlikely event you have reason to take legal action, you agree
to use all reasonable efforts to bring the issue to our attention as
soon as possible.
Where permitted by consumer laws and other laws, we shall not be
liable for:
• Loss of, or damage to, any luggage or other belongings
• Sickness, injury or death, unless caused by our proven negligence.
In addition, our liability will be reduced in proportion to any
negligence or fault on your part.
This contract is governed by the laws of New South Wales.
You agree that any action you bring against us will be heard in
New South Wales, unless consumer laws allow you to bring an
action elsewhere in Australia.
You agree only to bring action against Carnival plc and not
P&O Cruises or any of Carnival plc’s other related bodies
corporate as defi ned in the Corporations Act 2001(Cth), or any
other person involved or connected with the ship. You agree that
Carnival plc holds the benefi t of this promise for itself and also
on behalf of the other parties it is intended to protect. If you do
take action against any of those parties you will be required to
compensate for the full amount of the actual damage or loss
sustained, and any costs and expenses incurred by Carnival plc
and the other person or persons against whom you claim.
Privacy
Privacy laws safeguard your personal details.
Personal information
During the booking process and your cruise holiday, we ask for
information about you. We collect this information so you receive
the highest level of personalised service. After your holiday, your
information is stored so we can inform you of any special offers
or obtain feedback. If you do not wish to receive such offers or be
contacted to provide feedback, please let us know. We may also
be required to pass your information onto various third parties such
as immigration offi cials, service providers and insurers.
If you consult the medical staff on board, any information shared
with them may be made available to relevant people within our own
organisation and also externally to medical specialists, insurance
providers and our professional advisers.
Security cameras
For the safety and security of our passengers and crew, we use
Closed Circuit Television (CCTV) to monitor and record public areas
on board all our ships. If necessary, this footage may be viewed
by our own personnel, advisers and external parties with a relevant
interest. We are not responsible for any consequences arising from
the viewing or other use of this footage.
If you would like to access your personal information or obtain a
copy of our privacy policy, please contact our Customer Relations
Department on:
1800 127 384
Post: PO Box 2006
North Sydney, NSW 2059
Australia
Email: privacy@pocruises.com.au
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or the cruise operator's error. In such a case, if you make a reservation enquiry with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website. When making a reservation via this website or over the phone, we ask you to agree to the terms and conditions displayed. Your reservation and cruise holiday will be governed by the terms of the agreement and any other documentation or information provided to you before you depart. Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking. Refunds will not be made for bookings cancelled due to inclement weather. We strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of Victoria and the jurisdiction of the Victorian courts.
Booking information
To reserve a cabin(s), you must complete our reservations enquiry form which is easy to follow and secured with the latest encryption technology. Once we receive your enquiry, we will contact you via phone or email, to advise of availability and confirm the final price is correct. A booking is confirmed when you have been emailed a confirmation notice and at this stage the deposit is processed on your credit card or your bank deposit has been received. Your deposit then becomes subject to the cancellation policy of the cruise line and Cruise Republic. These are stated in the terms and conditions.
When your booking has been confirmed we will send you your cruise booking number for the cruise line. Once you receive your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date without incurring a penalty. If you are booking via phone, please first make sure you have read the terms and conditions. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the customer to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on/via this website you acknowledge that we disclose your information to your selected Cruise Ship company/operator.
Amendments
Once you have paid a deposit against your cruise, any changes made to the booking will incur an amendment fee of $25 plus and applicable fees set you by the cruise line. Please see the Cruise Company's terms and conditions for cancellation and amendment policy.
Cancellations
Once a deposit is made towards your cruise holiday it is deemed that you have accepted our terms and conditions, so are subject to any cancellation fees. Bookings canceled after the deposit is paid, will incur a cancellation fee of $200. Plus any additional cancellation fees set out by the cruise line. Please see the Cruise Company's terms and conditions for cancellation and amendment policy.
Payments
Payments towards your cruise holiday made by credit cards are subject to a transaction fee of 2.5%. Cruise Republic accept Visa and Mastercard Cards only. Payments made by bank deposit do not incur any transaction fees nor do payments made using the BPAY payment system.
Privacy
Privacy of your information is an absolute priority to us. When you book we request whether you are interested in receiving further offers from us. If you decline, we will not email you with such offers. We also always give you the opportunity to unsubscribe and opt out of receiving these emails. We treat your details as confidential and we NEVER disclose your information to third parties other than the supplier who is fulfilling your cruise holiday.
